Frequently asked questions.
Everything you need to know about ordering, shipping, returns and sizing at ZEGNATO.
ORDERS & PAYMENT
How do I place an order?
Choose your piece, select your size and colour, and add it to your bag. At checkout you enter your details and pay securely. You receive an order confirmation by email straight away.
Which payment methods can I use?
All available payment methods are shown at checkout. Payments are processed through Shopify's encrypted checkout, so your details are always protected.
Can I change or cancel my order?
Please contact us as soon as possible at zegnatowebsite@gmail.com. Because orders are dispatched within 1 working day, we can only make changes before your order has left us.
SHIPPING
When will my order be shipped?
Every order is dispatched within 1 working day. As soon as your order is on its way, you receive a confirmation email with tracking information.
What are the shipping costs?
Shipping costs and the available delivery options are calculated at checkout, based on your address — before you pay.
Can I track my order?
Yes. Once your order has been dispatched you receive a tracking link by email. With a ZEGNATO account you can also follow all your orders in one place.
RETURNS & EXCHANGES
Can I return an item?
Yes. Within the EU you have the right to withdraw from your purchase within 14 days of receiving it. Contact us at zegnatowebsite@gmail.com and we will guide you through the return. The full conditions are described in our refund policy.
Can I exchange for a different size?
Of course. Let us know which size you would like instead and we will help you personally to find the right fit.
SIZING & FIT
How do I choose my size?
Every product page shows how the piece fits — from runs small to runs large — and links to our size guide with measurements in centimetres. Between sizes? Write to us and we will gladly advise you.
Do you offer personal advice?
Yes. Use the Personal advice button on any page or email us. Ziad and Taim personally reply to every message.
PRODUCTS & CARE
How do I care for my ZEGNATO pieces?
Always follow the instructions on the care label inside each piece. For knitwear we recommend folding rather than hanging, and letting it rest between wears.
ACCOUNT & OFFERS
Do I need an account to order?
No, you can also order as a guest. With an account you can follow your orders, save addresses and keep your wishlist — and signing in only requires a one-time code by email.
Is there a welcome discount?
Yes. Subscribe to the ZEGNATO Letter and receive 10% off your first order with the code WELCOME10.
ABOUT ZEGNATO
Who is behind ZEGNATO?
ZEGNATO was founded by Ziad and Taim, two friends who built the brand together from the ground up. Read our story on the Our World page.
How can I contact you?
Email zegnatowebsite@gmail.com, use the contact form or the Personal advice button. We aim to reply within one working day.
